Call Centre Consultants
ProtoCall One offers a wealth of contact centre consulting experience. Our consultants help contact centre leaders improve people performance and optimise business processes. Our consultancy team is recognised as a trusted advisor to contact centres of different sizes and complexities across range of industry sectors.
Our experience spans all aspects of strategy, operational and technical expertise. As judges for the
European Call Centre Awards, and as the award winning Genesys Innovations Partner, we really do know what excellence in contact centres looks like.
Customer Innovations
In the current economic climate, we recognise what customers want from call centre consultants are two things – innovation and solutions - delivering a
contact centre ROI that could not otherwise be achieved.
Our customer innovations practice provides:
- Business consultancy – where the focus is on helping our clients achieve a step change in their operational performance
- Training – both operational content e.g. Workforce Management related and specialist technical training – for example around a particular product or service e.g.: Genesys WFM release 8
- Workforce Management design and optimisation - applicable to Genesys WFM where we use Professional Services to help new clients to configure and rollout WFM tools
- Social media strategy and services – a new development untapped in the contact centre market leveraging third-party offerings from new partners such as Attensity to create a compelling proposition e.g.: tools to monitor social media postings about the client brand
< Back To Top
Request a meeting
