Customer Case Studies

Read how ProtoCall One helped The NSPCC to transform ChildLine into a true multi-channel communications service allowing young people and children to engage with a virtual network of counsellors by telephone, email, text message, web chat and online collaboration.

---

How ProtoCall One helped the Department of Work & Pensions to optimise the forecasting, scheduling and adherence of 5,900 agents across 31 sites to handle 17 million calls per year.

---

Unilever is a world leading global FMCG business – with over 40 brands and 3,000 products – and is an early adopter of Social Media as a true business tool for facilitating a two-way exchange between a business and its consumers. Paul Weald, Strategy Director responsible for Customer Innovations at ProtoCall One, investigates how.

---

Ask A Question

Share On LinkedIn

Tweet This

< Back To Top