Social Media

Slowly, but surely, the contact centre world is waking up to the potential of social media, where forward thinking businesses can now understand what customers are saying about them and their brand across social media communities...

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Download the presentation materials from the workshop delivered at Call Centre & Customer Management Expo 2010 – includes a case study on Unilever and the results of social media monitoring for Apple.

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Social media is a new and emerging concept that the contact centre industry quickly needs to come to terms with. It offers new challenges that will require innovative thinking to resolve. Find out how our 5 C’s strategic framework can be applied in your organisation.

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