G-Cloud Hosted Contact Centre
ProtoCall One G-Cloud ('Genesys in the Cloud') is the UK’s first fully hosted contact centre service built on the leading Genesys software platform.
G-Cloud levels the playing field in the contact centre industry, making the innovative Genesys solution set affordable and accessible for contact centres of all sizes. Whether you operate a small, geographically dispersed team of technical specialists in a helpdesk environment or a high volume customer contact centre, G-Cloud will transform the way you connect with your customers.
G-Cloud allows you to harness the power of the world leading Genesys software on a pay-per-use model, without having to make any upfront investments in software licences, professional services, and hardware or in ongoing maintenance and support. All you need is a high quality QoS enabled data network and you can be connected into G-Cloud straight away.
G-Cloud is packaged into different modules – to meet the different needs of inbound voice operations; larger contact centres looking for Workforce Management Optimisation, multimedia communications combining voice with email and web chat; and blended inbound-outbound operations.
Unlike the traditional contact centre technology – that needs hardware to be locally installed; the software configured and then system tested – G-Cloud can be operational within 30 days of placing an order.
As a fully hosted contract centre service, G-Cloud reduces the need for up-front CAPEX. Pricing is based on a simple per user, per month pricing structure that can be flexed up and down in line with seasonal demand and any short term campaign requirements where you need to tool up for supporting a new communications channel.
The commercial basis of the G-Cloud proposition is simple. It is to lower the Total Cost of Ownership for contact centre technology.
Download the G-Cloud Fact Sheet here
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