Service Promise

G-Cloud Service Promise 

Unlike the traditional contact centre technology – that needs hardware to be locally installed; the software configured and then system tested – our G-Cloud Service Promise is that you can be operational within 30 days of placing an order.

G-Cloud achieves this through:

• Reduced setup activities – using a packaged delivery model to dramatically reduce the Genesys implementation costs traditionally associated with enterprise solutions
• Capacity and resilience – G-Cloud provides a scalable multi-tenant infrastructure that can support up to 10,000 seats, designed with resilience and high availability in mind – 99.9%+
• Reduced physical IT estate - zero onsite footprint (excluding data networking)

Configuring the system to meet your requirements

We know that no two contact centres are alike - and this is why ProtoCall One provides solution packages to help you to:

• Configure call & multi-channel routing strategies
• Configure both real-time & historical reporting components
• Train your Operatons Managers, Team leaders, Systems Administrators, Resource Planners and Agents - either using a customised training package or via a 'Train-the-Trainer' approach where we up-skill your own trainers.

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