Contact Centre Systems Integrator and Consultancy

Making contact centres work for you

Reduce Costs

In these post-recession times, we are all under pressure to reduce costs. Contact centre leaders can achieve these efficiencies by working smarter...

Improve Effectiveness

Your contact centre supports the main channels into your business – so maximising performance via voice, email, text, web chat and social media is key...

Increase ROI

Innovative technology solutions are a catalyst to improving the sales and service capabilities of your call centre by improving sales & service levels...

News & Events

ProtoCall One launches Live Manual™ online training service for Genesys contact centre operators 5th April 2011,

ProtoCall One announces the launch of its Live Manual training service providing direct training...

Poor recording of customer satisfaction data holding back contact centre performance 21st March 2011,

Our poll of senior contact centre leaders has revealed how contact centres are slowly moving away...

ProtoCall One turns in strong growth in 2010 and sees innovation as key for 2011 4th March 2011,

ProtoCall One has announced positive results for the year ended 31st December 2010...