Genesys Product Descriptions

Essentially CME allows administrators access to manage the configuration of all of the major and minor elements within the Genesys Solutions Suites. Queue design, Agent Profiles, Statistic Configuration is all done within CME. Only the most experienced daily administrator of CME will remember how to use it efficiently and remember all of the ‘tricks of the trade’ as they say. If you are an infrequent user or have a new project to design, it can take time to work your way around CME. No problem we are here to help...

Often overlooked and viewed as a basic application. CC Pulse offers much more to the management of Real Time within the Contact Centre and is often under used. The creation of specialist performance templates, alarms and hierarchy design can give CC Pulse administrators & users much more interactive a relevant Real Time, Near Real Time and Non Real Time data. Many users just need a steer in the right direction or some advice on what they can achieve. No Problem we are here to help...

Genesys Workforce Manager is a feature rich application that gives customers a myriad of opportunities when designing the customer experience. For example, would a single flex shift option or a double flex suit the business line you are developing? What would be the best way to test the options? How can we will be sure we will meet the customer demand? No Problem, we are here to help... We are also experienced in the management of Contact Centres using GWFM. Many design decisions will take your Workforce Management strategy ‘out of the box’ and into HR, Metric Design, Change Management, Empowerment strategies to name but a few. No problem we are here to help...

Gemesys WFM Web Agent is a web interface used by Agents to view Schedules, trade shifts, choose preferred hours of work, book annual leave, and even bid for shifts. Empower your agents - give them access to features & functionality to plan their working day whilst contributing to the schedule process.