ProtoCall One - the leading contact centre consultancy and systems integrator
We help contact centre leaders from all business sectors to improve how they connect with their customers. Read more...
 Get the most from your people by optimising your Workforce Management...    Read more
 Drive your contact centre performance to new heights...    Read more
 The time is right to improve your customer's experience...    Read more
 We can help to make your contact centre award winning...    Read more
 We are hiring - see the latest roles...    Read more
Making contact centres work for you
Reduce Costs
In these post-recession times, we are all under pressure to reduce costs. Contact centre leaders can achieve these efficiencies by working smarter...
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Improve Effectiveness
Your contact centre supports the main channels into your business – so maximising performance via voice, email, text, web chat and social media is key...
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Increase ROI
Innovative technology solutions are a catalyst to improving the sales and service capabilities of your call centre by improving sales & service levels...
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News & Events
ProtoCall One launches Live Manual™ online training service for Genesys contact centre operators 5th April 2011,

ProtoCall One announces the launch of its Live Manual training service providing direct training...

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Poor recording of customer satisfaction data holding back contact centre performance 21st March 2011,

Our poll of senior contact centre leaders has revealed how contact centres are slowly moving away...

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ProtoCall One turns in strong growth in 2010 and sees innovation as key for 2011 4th March 2011,

ProtoCall One has announced positive results for the year ended 31st December 2010...

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New White Paper
Where is the business justification for contact centres to respond to Social Media?
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Our Clients
NSPCC ChildLine  more Job Centre Plus  more Arsenal  more BT  more
Metropolitan Police  more Emirates  more Ford Finance  more Lloyd's Asset Finance  more
Plus One Services  more Northern Rock  more Telewest  more Cattles  more
Inchcape  more Department for Work and Pensions  more Mobinil  more Betfair  more
Centrica  more TUI  more Flextronics  more Dow Corning  more
Serco  more NCH  more Royal Borough of Windsor & Maidenhead  more Open University  more
Leisure Link Group  more
 
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